Sona100 Privacy Policy — Your Data, Our Responsibility

1. Introduction

Sona100 is a trusted online gaming and lottery platform in Bangladesh. We believe that the protection of your personal information is a fundamental right. This Privacy Policy explains how Sona100 collects, stores, and uses your data.

This Privacy Policy applies to the sona100 website (sona100.ws) and all associated services. By using our platform, you automatically consent to this policy. Please read it carefully before creating an account or using any of our services.

Sona100 has always believed in transparency. We don't hide behind fine print or complicated language — what's written here is our actual policy. If you have any questions, feel free to reach us at any time through our Help Center Get in Touch

2. What Information We Collect

Sona100 only collects information that is necessary to provide our services. We do not ask for anything beyond that. Below is a detailed breakdown of the types of data collected and why:

We collect information directly from you — at registration, during KYC verification, and when you contact support. Some technical data is also collected automatically for security purposes.

3. How Your Information Is Used

Sona100 uses your information only for specific, limited purposes. We never use your data for anything unnecessary. The primary use cases are:

• Account Management: To create and update your profile and ensure account security.
• Service Delivery: To keep Sports Betting, lottery, jackpot, and rewards services running smoothly.
• Financial Transactions: To process deposits and withdrawals quickly and accurately.
• Contact: To send you important updates, offers, and notifications.
• Security: To detect and prevent fraud, account hacking, and illegal activity.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Obligations: To meet the requirements of government or regulatory authorities.
• Responsible Gaming: To identify addiction risks and provide support in a timely manner.

Sona100 never shares your information with third parties for advertising purposes. Your email or phone number may only be used for Sona100's own promotional communications, and you can opt out at any time.

4. Data Retention & Security

Sona100 stores your information with the highest level of security. Our security measures include:

• 256-bit SSL Encryption: Bank-grade encryption is applied to all data transmissions.
• Firewall Protection: Advanced firewalls are active to block unauthorized access.
• Regular Audits: Security audits are conducted regularly, and any vulnerabilities identified are addressed immediately.
• Restricted Access: Only authorized personnel can access the data they need.
• Data Backup: Data is backed up regularly to prevent loss in the event of an incident.

How Long Is Your Data Retained? All data is retained while your account is active. After account closure, financial transaction records may be kept for up to 5 years due to legal obligations. After that, data is securely deleted.

5. Data Sharing Policy

Sona100 does not sell or unnecessarily share your information. However, data may be shared in the following limited circumstances:

• Payment Processors: Information is only shared with payment services like bKash, Nagad, and Rocket to the extent necessary to process transactions.
• KYC Verification Services: Limited information may be shared with approved verification services for identity verification purposes.
• Legal Obligations: Information may be provided as required by court orders, government directives, or investigations.
• Fraud Prevention: Information may be disclosed to relevant authorities in cases of illegal activity.

Outside of the circumstances listed above, your information will not be shared without your consent. Our partner service providers are equally bound to uphold the same privacy standards.

6. Cookie Policy

The Sona100 website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site. We use the following types of cookies:

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and theme settings.
• Analytics Cookies: To understand which parts of the site are most used. These are anonymous.
• Security Cookies: Used to detect fraud and bot activity.

You can manage cookies from your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site. sona100 does not use any third-party advertising cookies.

7. Your Rights

You have full rights over your information on sona100. You may exercise any of the following rights at any time:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be updated.
• Right to Erasure: Requests to delete your data are accepted under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Opt Out: You can opt out of marketing communications at any time.
• Right to Complain: You have the right to file a complaint regarding any privacy breach.

To exercise these rights Help Center Reach us via live chat or email. We typically respond within 72 hours.

8. Protection of Minors

Sona100 is strictly for users aged 18 and above. We never knowingly collect information from or allow accounts to be created by anyone under 18.

Date of birth is verified at registration, and additional age checks are conducted in suspicious cases. If an underage account is identified, it is immediately suspended and all associated data is permanently deleted.

If you believe a minor is using Sona100, please contact us immediately. We will take prompt action.

9. Third-Party Services

Sona100 works with a few trusted third-party services that help keep our platform running smoothly. Only the information strictly necessary is shared with them:

• Mobile Payment Gateway: bKash, Nagad, Rocket — transaction data only.
• Identity verification services: Document verification services for the KYC process.
• Cybersecurity Services: For fraud detection and protection.
• Cloud Infrastructure: To store your data securely.

All partner organizations are contractually bound to comply with Sona100's Privacy Policy. They are not permitted to use your information beyond what we have authorized.

10. Policy Changes

Sona100 may update this Privacy Policy as needed. When changes are made, we will:

• We will send notifications to your registered email address.
• We will update the "Last Updated" date at the top of this page.
• For significant changes, we will display a notification directly on the platform.

Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy. We encourage you to review this page regularly.

11. Contact

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@sona100.ws
• Live Chat: Help Center Chat with us directly on the page.
• Response Time: Usually within 72 hours.

We take every complaint seriously and work to resolve it as quickly as possible. Sona100 remains fully committed to protecting your data.