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Your well-being is our priority

Sona100 Responsible Gaming — Play Safe, Stay Well

Gaming should be fun — not stressful. Sona100 gives you all the responsible gaming tools and guidance you need to stay in control at all times.

Time Limit Setting
Budget Control
Self-Exclusion Feature
18+ Only
24/7 Support
95%
Players game responsibly
24/7
Support Center Active
72h
Limit Change Timeframe
18+
Age limits are strictly enforced
Sona100 Responsible Gaming Features

We want you to enjoy gaming — never feel pressured or fall into addiction

Set Deposit Limits

Set a daily, weekly, or monthly deposit limit. Limits take effect immediately once set. To increase a limit, you'll need to wait 72 hours — giving you time to make a calm, considered decision.

Session Time Control

Decide in advance how long you'll play each day. Once your time is up, Sona100 will automatically alert you and end the session.

Take a Break

Temporarily close your account for anywhere from 24 hours to 30 days to clear your head. No transactions or gaming will be possible during this period.

Self-Exclusion Program

For a longer break, you can close your account for anywhere from 6 months to permanently. Self-exclusion is a significant step, and Sona100 fully respects that decision.

Loss Limit Setting

Decide in advance how much you're willing to lose daily or weekly. Once you hit that limit, Sona100 will automatically stop your gaming session.

Reality Check Reminder

Every 30, 60, or 90 minutes, a message will appear on screen showing how long you've been playing and how much you've won or lost. It's a gentle nudge to keep you grounded.

What does responsible gaming mean?

Responsible gaming is more than following rules — it's a mindset. At Sona100, we believe gaming is only truly enjoyable when it's done for entertainment, not as a way to make money. Playing responsibly means staying aware — making informed choices, knowing your limits, and keeping gaming in its proper place in your life.

Online gaming is growing in popularity across Bangladesh — and it can be a fun, enjoyable experience when done right. However, some people find themselves spending more time or money than intended, which can put a strain on family life and finances. All of Sona100's responsible gaming tools are free to use and available at any time.

Three core principles of responsible gaming:

  • Awareness: Stay informed about how much time and money you're spending.
  • Control: Set your own limits — and stick to them.
  • Balance: Keep gaming a small part of your life — not the whole of it.

Keep in mind: Using responsible gaming tools at Sona100 isn't a sign of weakness — it's the smart thing to do.

Recognizing the Warning Signs

Gaming addiction often creeps up gradually — not all at once. Check in with yourself regularly. If you notice any of the signs below, seek help right away:

  • You're spending beyond your budget and feeling regret afterward.
  • Chasing losses by placing bigger bets to win back what you've lost.
  • Gaming is pulling you away from family, friends, or work.
  • Lying or keeping secrets about your gaming.
  • You want to stop playing but can't.
  • Feeling restless or irritable when you're not gaming.
  • You're playing with borrowed money or funds taken from family.

Caution: If you're experiencing one or more of the signs above, don't wait — reach out to Sona100's Help Center Contact us or use the self-exclusion feature.

Responsible Gaming Tools

Sona100 gives you full control over your gaming. The tools below are available anytime through your account settings:

Deposit Limit

Set a maximum deposit amount per day, week, or month. Reductions take effect immediately; increases require a 72-hour waiting period.

Loss Limit

Set the maximum amount you're comfortable losing within a set period. Once you reach that limit, no further bets can be placed.

Session Time Limit

Set how long you want to play each day. When the time runs out, your session will end automatically.

Reality Check

On-screen reminders will appear at regular intervals, showing your gaming activity and stats.

Temporary Break

Pause your account for 1 to 30 days. No gaming or deposits are allowed during the break.

Self-Exclusion

Close your account for 6 months, 1 year, or permanently. This decision cannot be reversed.

How to Set Limits

Setting limits on Sona100 is quick and straightforward — just a few simple steps:

1
Log in to your account

In your Sona100 account Sign In।

2
Go to Profile Settings

Click your name in the top right corner and select "Account Settings".

3
Open the "Responsible Gaming" tab

Go to the "Responsible Gaming" option in Settings.

4
Choose Your Limits

Set deposit limits, loss limits, time limits, or self-exclusion — whatever you need.

5
Confirm

Enter an amount or time limit and click "Save" for the limit to take effect immediately.

Need help? If you're having trouble setting limits, Help Center Reach out via Live Chat — we're here to help right away.

Build Healthy Gaming Habits

Responsible gaming takes more than just tools — it takes the right mindset. Some tips from Sona100:

  • Set your budget first: Set aside a separate gaming budget each month, distinct from your household expenses.
  • Losing is normal: Winning isn't guaranteed every time. Don't place "recovery bets" after a loss.
  • Don't play when emotions are running high: Avoid gaming when you're angry, sad, or under stress.
  • Not while intoxicated: Impaired judgment increases the risk of making poor decisions.
  • Take regular breaks: A short break every hour helps keep your head clear.
  • Spend time with your family: Don't let gaming eat into your family time.
  • Keep other hobbies: Make time for other activities and hobbies alongside gaming.
  • Keep your winning expectations realistic: Gaming is a source of entertainment, not income.

Minor Protection

Sona100 is for users aged 18 and above only. We enforce strict age verification, and any account found to belong to a minor is acted upon immediately.

If you have children or teenagers at home:

  • Keep your device password-locked.
  • Never share your login credentials with anyone.
  • Use parental control software.
  • Always log out when you're done playing.

If you see any minor using Sona100, please report it immediately to Help Center let us know.

Check Yourself

Answer the questions below honestly. More than 3 "Yes" answers may be a sign that you need support.

Are you spending more on gaming than you originally budgeted?
Do you find yourself playing more after a loss to try to recover your money?
Is gaming causing tension with your family?
Do thoughts of gaming creep in while you're working or studying?
Can't stop playing even when you want to?
Are you gambling with borrowed money or hiding it from others?
Get Help

Useful Links

Help Center FAQs Terms & Conditions Privacy Policy

Emergency Help

If you're feeling overwhelmed by gaming or stress, reach out immediately:

support@sona100.ws
24/7 Live Chat
Contact us now
Responsible Gaming FAQs

Yes. Once you apply for self-exclusion, any unspent balance in your account can be withdrawn. Your account will be closed after the withdrawal is processed. For help with this, Help Center Get in touch.

Decreasing your deposit limit takes effect immediately. However, increasing it comes with a 72-hour cooling-off period — your existing limit remains in place during this time. This is intentional, to prevent impulsive overspending.

A cooling-off period pauses your account for 1 to 30 days, after which it reactivates automatically. Self-exclusion is a long-term or permanent closure — a minimum of 6 months — and cannot be reversed during that period. If you're dealing with a serious issue, self-exclusion is the right choice.

Third parties cannot close an account directly, as account information cannot be shared under our Privacy Policy. However, if a family member has concerns, they can reach out to our support team — we will review the situation and take appropriate action.

Not at all. These tools are built for you. Setting limits or taking a break has no negative impact on your account standing or future benefits. If anything, it's the mark of a smart player.

When Reality Check is enabled, a popup will appear on your screen at set intervals (30/60/90 minutes) showing how long you've been playing, how many bets you've placed, and your net result. You can then decide whether to keep playing or take a break.

Play Responsibly — Join Sona100

Enjoy betting, lottery, and jackpots in a safe environment. Your wellbeing is our top priority.

Register Now Sign In

For 18+ only. If you need help, Help Center Get in touch.

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