Whether it's your account, payments, games, or bonuses — we're always here to help.
Pick a topic and find the information you need
Everything you need to know about creating an account, resetting your password, updating your profile, and completing verification.
A guide to payment methods, minimum limits, and processing times for bKash, Nagad, and Rocket.
How to play each game, betting rules, understanding odds, and answers to common questions.
Terms, conditions, and how to use welcome bonuses, reload offers, cashback, and loyalty programs.
Information on account security, two-factor authentication, and the privacy of your personal data.
Help with downloading and installing the Sona100 mobile app, login issues, and app updates.
Information on buying lottery tickets, jackpot rules, how to claim winnings, and prize withdrawals.
Solutions for pages not loading, game crashes, login problems, and any other technical errors.
Sona100's Support Team Is Always Ready to Help
The fastest way to get help. Average response time is under 2 minutes. Chat with us any time, day or night.
For detailed issues, reach us by email. We typically respond within 2 to 4 hours.
Join the official sona100 Telegram channel for updates, offers, and support — all in one place.
Questions and issues are a normal part of any online platform. When you get stuck mid-game or run into trouble with a withdrawal, it's not always clear where to turn. That's exactly what the sona100 Help Center is here for — quick, reliable support on any topic, whenever you need it.
The sona100 support team understands the local context and works with Bangladesh in mind. You can ask questions and get answers entirely in Bangla — no need to write in English. Your language, your convenience — that's the core of sona100 support.
On many platforms, reaching support means waiting for hours. Not at Sona100. A support agent connects via Live Chat in an average of two minutes — even at 3 AM. Seven days a week, 24 hours a day, the Sona100 Help Center never closes.
Pro tip: Log into your account before starting a live chat. This helps the support agent verify your account faster and resolve your issue more quickly.
The most common question from new users is: how do I create an account? It's simple on Sona100. Register with your mobile number, set a password, and verify with the OTP sent to your phone — that's all it takes. The whole process takes less than two minutes.
If you've forgotten your password, click "Forgot Password" on the login page. A reset code will be sent to your registered mobile number. Use that code to set a new password. The whole process takes less than five minutes.
To verify your account, you'll need to upload a photo of your National ID or Birth Registration Certificate. It's a one-time step — once verified, you're done for good. A verified account unlocks withdrawal access along with a range of other benefits.
If your balance doesn't appear after a deposit, wait 15 minutes first — network delays can sometimes cause a short lag. If it still hasn't shown up, contact live chat with a screenshot of the transaction. Having the transaction ID on hand will speed up the resolution.
Withdrawal requests are typically processed within 15 to 30 minutes. If it's been over an hour with no update, check the "Transaction History" section of your account to see the current status. If something looks wrong, contact support.
Follow these steps if you run into a problem
Try to pinpoint exactly where the problem occurred — whether it's with logging in, a payment, a game, or something else. If you have a screenshot or error message, keep it handy.
Many common issues are already answered in our FAQ section. Check there before reaching out via Live Chat — you might find the solution yourself.
Click the chat icon at the bottom right of the page. Being logged in when you start the chat helps the agent identify you faster.
Tell the agent when the issue occurred, what you were trying to do, and any error message you received. The more detail you provide, the faster we can resolve it.
Check whether the agent's solution worked. If it didn't, let them know — they'll keep working with you until the issue is fully resolved.
| Services | Channel | Time | Status |
|---|---|---|---|
| General Questions | Live Chat | ~2 min | Active |
| Payment Issues | Live Chat | ~5 minutes | Active |
| Account Verification | 2–4 hours | Active | |
| Verification | 4–12 hours | Active | |
| Offers & Bonuses | Live Chat | ~3 min | Active |
| Technical Issues | Email/Chat | 1–6 hours | Active |
Tips: When contacting support, have your registered mobile number and a screenshot of the issue ready. It makes the resolution process much faster.
Most frequently asked
Keep these things in mind to avoid issues while using sona100
Use a password of at least 8 characters combining letters, numbers, and special characters. Avoid using your date of birth or simple number sequences.
Save a screenshot of every deposit and withdrawal on your phone. If something goes wrong, it's the fastest way to get the issue sorted.
Payments on a weak network can fail or cause errors. For important transactions, always use a stable Wi-Fi or 4G connection.
OTPs and verification codes are sent to that number. If you change your SIM, notify support right away — otherwise you may have trouble logging in later.
Keep Sona100 notifications turned on to stay instantly updated on new bonuses, offers, and important announcements. Never miss an opportunity.
Before claiming a bonus or offer, take a moment to read the terms. Understanding the wagering requirements upfront saves confusion later.